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policies + procedures

RATES + FEES 
 

All projects are custom quoted based on their complexity, timeframe needed, Client budget, and the value they bring to the Client. Whether or not your project should be quoted by hourly rate or flat fee will be determined by Linsey Gray Creative.

Standard Hourly Design Rate*

$90 - $125 per hr

1 hour minimum

Rushed Hourly Design Rate

150% of quoted Standard Hourly Design Rate

1 hour minimum

Consultation Hourly Rate

$65 - $90 per hour

1 hour minimum

*Disregard if an alternate rate was agreed upon prior to the most recent revision of these policies and procedures.

QUOTES / PROPOSALS 
 

All quotes are valid for 30 days. After 30 days, Linsey Gray Creative reserves the right to re-quote the project.

Quotes are for creative services only. No fabrication, installation, nor execution are included.

After Client consultation and adequate information gathering, please allow up to 10 business days for basic pricing estimates, and up to 14 business days for formal proposals.

COMMUNICATION
 
With the exception of consultations and some proposal presentations, all communication from inquiry to project completion should remain in writing via email or Google Drive markups. No text or social media messaging.

Due to Covid-19, Linsey Gray Creative is only offering consultations via phone or Zoom, unless an in-person meeting is critical to your project, such as a site visit for environmental or architectural design.


Calls
Linsey Gray Creative does not accept unscheduled phone or zoom calls. Please email her directly to schedule a call at her earliest availability. Phone and Zoom calls beyond initial consultation and proposal will be charged her hourly consultation rate.

Emails
In order to maintain the level of focus needed for creative work and out of respect to other client calls in progress, Linsey Gray Creative will only check emails 2-3 times per day. Please allow 3-5 business days for any email response. If urgent, please note as such in the subject line of your email and she will try her best to respond as soon as possible.




TIMEFRAME + DELIVERY 

Linsey Gray Creative's working days are Monday through Friday, 9am – 5pm EST, excluding holidays. 

 

Linsey Gray Creative makes all reasonable efforts to provide concepts and revisions to the Client within the timeframes agreed upon in initial consultations. If she is experiencing higher work volumes, your design will be scheduled for the soonest available design time slot, and you will be notified at the earliest possible time.

 

Linsey Gray Creative will save design files to Google Drive for Client review. The Client will provide feedback on the design proof.

 

Linsey Gray Creative will review feedback and update the design as needed. Linsey Gray Creative will continue the revision process within the specified terms to the Client’s satisfaction. Revisions will be submitted to the Client within the specified timeframe where possible. Each revision phase will require the Client's approval via email or signature within the Google design proof.

 

Once the Client has approved the design, the Client will pay any balance owed to Linsey Gray Creative, after which Linsey Gray Creative will deliver the final file(s).

 

All requested formats of the approved design will be saved to Google Drive for the Client to download. Linsey Gray Creative will not maintain an archive of Client files, so Clients must download and maintain their files within 60 days of delivery.

REVISIONS + AUTHOR ALTERATIONS 
 

Please review all design proofs carefully to avoid any errors (spelling, wrong information, etc.) on all items. Each revision phase will require approval signature from the Client. The Client's approval releases Linsey Gray Creative from all responsibility for errors and omissions on all items.

 

Any and all revision requests, updates, corrections, additions or variations MUST be furnished to Linsey Gray Creative in writing. Revisions may be discussed verbally, however no work will be done until the Client submits their revisions in writing by email or within the shared design proof.

 

Unless otherwise agreed, Linsey Gray Creative will complete one large revision stage, and two minor revision stages. Revision requests are to be made within fourteen business days of receiving the proofs. If no revisions are requested within this time, it is assumed that the submitted proof is the accepted final. Any revisions made after this point are subject to additional fees at the hourly rate.

 

The total project quote or rate provided by Linsey Gray Creative includes a reasonable average or specified number of revisions per design item, and associated number of billable hours. On the occasion the Client requests drafts or revisions that go beyond the scope of the original quote or rate, Linsey Gray Creative reserves the right to charge an additional hourly rate upon informing the Client that the request will incur an additional cost.

PAYMENT POLICIES 
 

Design and development services involve significant specialization and expertise, therefore design projects should be regarded differently than a manufactured product. Linsey Gray Creative’s rates ensure appropriate compensation for her time and expertise.

 

All quotes given are estimates only, unless otherwise negotiated and noted in writing on a Client contract. Assuming no additions have been made by the client over the course of the project, the final invoice will not exceed the quoted amount by a margin of more than 5% without prior notification and written authorization by the Client.

 

Deposits and Payments

Most projects will require 50% deposit, and the balance paid in full before delivery of the final design files. All work remains the property of Linsey Gray Creative until final payment is received. Client may not use or distribute any works until paid for in full.

 

Online Payments

Payments may be made online in a number of ways via Linsey Gray Creative's invoice link:

  • Credit Card (Visa or Mastercard)

  • PayPal
     

Checks are also accepted. Final deliverables will not be delivered until check has been received. If paying by check, please make it out to Linsey Gray Puckett, and mail to 181 Old NC 20 Hwy, Alexander, NC 28701.

Taxes

In compliance with North Carolina state laws (where the project work is being completed) clients will be charged a 7% sales tax on all project invoices. Tax will not be added to deposit invoices but sales tax on the entire project amount will be added to all remaining balance invoices. Linsey Gray Creative will provide the Client with a W9 form if requested.

Late Fees

All invoices are due within 14 days and are considered late after 30 days. 10% of any outstanding balance will be added to all late invoices, and will accrue every 30 days it goes un paid.

Refunds

Refunds or exchange of services are not offered by Linsey Gray Creative. 

Cancellations

The Client can cancellation a project at any time. Please keep in mind that the deposit is non-refundable and any work completed beyond what was covered in the deposit amount will be billed in a separate invoice to the Client and must be paid in full upon receipt.

Incomplete Projects

A project shall be considered incomplete if it remains in proofing, or is put on hold by the Client for more than 30 days and the Client has communicated such request in writing to Linsey Gray Creative within the first 30 days. Projects put on hold will be billed for any time spent on it up to that point (beyond what was covered in the deposit). When client is prepared to restart the project, they must wait for Linsey Gray Creative's next availability and will be charged a Project Resume Fee in addition to any remaining balance.

Abandoned Projects

A project shall be considered abandoned after 60 consecutive days have passed since the last communication received from the Client. You will not have any rights to use any of the work that was presented to you during the process. In all abandoned projects, deposits are forfeit without option for reclamation. Any renewal of the project after termination will require a new agreement, fee schedule and deposit.

COPYRIGHT / TRADEMARKS 
 

Linsey Gray Creative provides custom creative services, and makes every possible effort to ensure designs are original and clearly, legally distinct. If a design unintentionally infringes on existing trademarks, Linsey Gray Creative’s liability is limited to free revision of the design to make it legally distinct, or the provision of a paid new design, as negotiated with the Client.

 

The Client unconditionally guarantees that any design element – text, graphic, image – provided to Linsey Gray Creative for inclusion in the design does not violate any copyright or trademark laws. Linsey Gray Creative will not be held responsible for any legal action that may result from improper due diligence on the availability of a name, phrase or image. The Client will hold harmless and protect Linsey Gray Creative from any claim arising from the use of content furnished by the Client.

 

Linsey Gray Creative retains the right to display designs in portfolios, on her website and across social media platforms unless exclusion is explicitly requested and agreed upon in writing with the Client.

YOUR CONSENT TO THIS AGREEMENT 
 

By using the Linsey Gray Creative website and/ or engaging in business with Linsey Gray Creative, you consent to the terms specified above. Linsey Gray Creative reserves the right to modify these Policies + Procedures at any time.

 

This web page will reflect the latest Policies + Procedures. In the event there is a discrepancy between a digital or printed version of these Policies + Procedures and this web page, the Policies + Procedures on this web page take precedence.

 

In the event that a Client’s Policies + Procedures conflict with those outlined here, this web page shall be considered to be the authoritative one, unless a separate contract has been negotiated and signed between Linsey Gray Creative and the Client.

 

Please send any questions about Linsey Gray Creative's Policies + Procedures to hello@linseygray.com

 

Updated October 2022

REFERRALS + REVIEWS 
 

How does your Referral Program work?

Your endorsement of Linsey Gray Creative's services is a huge compliment and show of trust, and we value that greatly. Linsey Gray Creative rewards our friends with a service-based discount; for every project you send our way, we put 5% of the referred project cost towards your future work with Linsey Gray Creative. Please email hello@linseygray.com for details on how this works.

 

Can I refer a project to Linsey Gray Creative?

Yes please! Ask your referral to fill out our Project Inquiry Form. For “How Did You Hear About Us?” make sure they specify “Referral” and enter your name and email

 

Where can I leave a review of my experience with Linsey Gray Creative?

We would love to hear from you! You can leave a review here or on our Facebook Page.

 

I have a partnership idea to propose to Linsey Gray Creative – who can I contact?

We love to collaborate! Email Linsey directly to inquire availability.